Claims Assistance

Our advisors assist with critical illness, hospitalization, major surgery, personal accident, dengue fever admission, and medical card guarantee letter (GL) requests. The exact coverage depends on your policy.

Once you notify your SHAN advisor, we guide you through document preparation, insurer submission, and follow-up until approval or payout. For hospital admissions, we also help coordinate medical card activation or guarantee letters where applicable.

Common documents include your policy details, identification, hospital admission or discharge summary, medical reports, bills or receipts, and any insurer claim forms. Your advisor will provide a checklist based on your specific claim type.

Processing time varies by claim type and insurer requirements. Simple hospitalization claims may be resolved faster, while critical illness or major surgery cases may require more medical documentation. We keep clients updated throughout the process.